Privacy Policy.

Draft text. This text was drafted based on what the website itself does and must be reviewed and completed by #SEM before the page goes live. Items in [ ] have not yet been confirmed.

Who we are

This website belongs to Hashtag SEM Marketing Management FZCO (hereinafter: #SEM). We are responsible for processing the personal data received through this website.

• Address: [INVULLEN]
• Email: sales@hashtagsem.com
• Phone: +31 85 060 35 10

What data we process

When you schedule a growth call

You schedule the growth call through the iClosed calendar on our website. In doing so, you provide, among other things, your name, email address and, if applicable, your phone number and details about your online store. [CHECK: exactly which fields the iClosed form asks for.]

When you contact us

If you call, email or message us, we process the data you share with us, such as your name, phone number, email address and the content of your message.

When you visit the website

With every visit, the server that hosts the website processes technical data, such as your IP address, your browser type and the pages you request. This is necessary to make the website work and to keep it secure. [CHECK: which hosting provider is used and how long these log files are kept.]

Why we process this data

• To schedule, prepare for and hold the growth call.
• To answer your questions and stay in touch with you.
• To provide our services if you become a client.
• To make the website work properly and securely.

We do this because it is necessary to prepare a call or collaboration at your request, to perform an agreement, or because we have a legitimate interest in doing so (for example, securing the website). [CHECK: legal basis for each purpose.]

Third-party services on this website

• iClosed: the calendar you use to schedule a growth call. The data you enter in the calendar is received by iClosed.
• YouTube: the videos on the site only load when you click play, via youtube-nocookie.com. Only then does your browser connect to YouTube (Google).
• Google Fonts: the Inter typeface is loaded through Google. In the process, Google receives your IP address. [CHECK: whether the typeface will later be hosted locally.]
• WhatsApp: if you click the WhatsApp button, WhatsApp (Meta) opens with a message to us. Whatever you send there is subject to WhatsApp's terms.

We make agreements on security and use with parties that process personal data on our behalf. [CHECK: data processing agreements and whether data is processed outside the European Economic Area.]

Cookies

We currently do not use any analytics or advertising cookies on this website. Third-party services, such as the iClosed calendar and YouTube (after you click play), may place their own cookies. [CHECK: update once analytics, such as Microsoft Clarity or Google Analytics, and a cookie banner are added to the site.]

How long we keep data

We do not keep personal data longer than necessary for the purpose for which we received it, or for as long as the law requires us to keep it. [INVULLEN: retention periods, for example for data from a growth call that does not lead to a collaboration.]

Security

We take appropriate measures to protect your data against loss and unauthorized use. The website is only accessible through a secure connection (https). [CHECK: add the measures #SEM takes.]

Your rights

You have the right to access, correct or delete your personal data. You can also object to the processing, have the processing restricted and have your data transferred. If you gave your consent, you can withdraw it at any time.

Send your request to sales@hashtagsem.com. We will respond within one month. If you are not satisfied with how we handle your data, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Changes

We may change this privacy policy, for example when new services are added to the website. The most recent version is always available on this page.

Last updated: [INVULLEN]